Accelize subscribes to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (collectively, "Privacy Shield"). Accelize adheres to the Privacy Shield Principles, including the Supplemental Principles, (collectively, the "Privacy Shield Principles") for Personal Data received from entities in the European Economic Area (the "EEA"), the United Kingdom ("UK"), and Switzerland, as put forward by the United States Department of Commerce, the European Commission, and the Swiss Administration, and as such terms are defined therein. More about the Privacy Shield program is available at http://www.privacyshield.gov.
3.1 Notice and Choice.
3.1.2 Accelize may act as an agent for users in relation to Personal Data that users provide or make available to Accelize. Accelize does not typically have a relationship with user's customers, and users are responsible for ensuring that their customers are provided with appropriate notice and choice with respect to Personal Data.
3.2 Data Integrity and Purpose Limitation. Accelize only collects and processes Personal Data relevant to providing the Accelize Services or as otherwise indicated to the user. Accelize takes reasonable steps to ensure that Personal Data received under the Privacy Shield is necessary for Accelize's Services, and is accurate, complete, and current.
3.3 Accountability for Onward Transfers.
3.3.2 Except as permitted or required by applicable laws and regulations, and in accordance with Accelize's role as a controller or processor, Accelize provides EEA/UK/CH Consumers with an opportunity to opt out of sharing Personal Data with third party controllers. Accelize requires third party controllers to whom it discloses the Personal Data of EEA/UK/CH Consumers to contractually agree to (i) only process the Personal Data for limited and specified purposes consistent with the consent provided by the relevant EEA/UK/CH Consumer, (ii) provide the same level of protection for Personal Data as is required by the Privacy Shield Principles, and (iii) notify Accelize and cease processing Personal Data (or take other reasonable and appropriate remedial steps) if the third party controller determines that it cannot meet its obligation to provide the same level of protection for Personal Data as is required by the Privacy Shield Principles.
3.3.4 Accelize may need to disclose Personal Data in response to lawful requests by public authorities, for law enforcement or national security reasons, or when such action is necessary to comply with a judicial proceeding or court order, or when otherwise required by law. Accelize does not offer an opportunity to opt out from this category of disclosure.
3.4 Data Security. Accelize uses reasonable and appropriate physical, electronic, and administrative safeguards to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the nature of the Personal Data and the risks involved in processing that information.
3.5 Access to Personal Data.
3.5.2 When Accelize acts on behalf of users, Accelize will assist such users in responding to individuals exercising their rights under the Privacy Shield Principles.
3.5.3 Customers of a particular Accelize user should contact the user directly with their request to access or limit the use or disclosure of Personal Data. If user's customers contact Accelize with the name of the user to whom they provided Personal Data, Accelize will refer the request to that user and support them in responding to the access request.
3.6 Recourse, Enforcement, and Dispute Resolution.
3.6.1 Any questions or concerns should be addressed to Accelize as set forth in Section 4. Accelize will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with the Privacy Shield Principles.
3.6.2 In the event that Accelize is unable to resolve Personal Data concerns, users may contact JAMS (via https://www.jamsadr.com/eu-us-privacy-shield) to provide an independent third party dispute resolution body based in the United States, and which operates on behalf of Accelize users free of charge. A binding arbitration option may also be available to address residual complaints not resolved by any other means. Accelize is subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
Questions or concerns regarding this Privacy Shield Policy should be directed to Accelize:
2570, North First Street
San Jose, CA 95131-1036
ATTN: Accelize Legal